Part of our history stems from the world of crowd control. Mechanical products to control the physical! In todays world this has evolved to the digital!
Our platform is designed to give the freedom to your customers to control & manage their appointment with your service. They can remotely review the waiting times. Book an appointment time or arrive & gain a live ticket to their mobile device.
For the business owner, your service operators will be able to see in advance the customer details & be informed of their requests. Be ready & prepared to handle their questions. Giving a faster more efficient service & building customer satisfaction. The customer will be “called forward” within a predefined time scale allowing them the freedom to roam yet arrive on time for their appointment. No more tickets & customer frustration as they wait to be served! A virtual queuing process with live feedback to the customer.
Simplifying & speeding the whole process & ensuring management have the right numbers of service operators to handle the customer volume. Review customer satisfaction reports & individual operator ratings.
Communicate directly with your waiting audience & provide targeted information about promotions or the latest product offerings.
Eliminate in store ticketing hardware & the associated maintenance, show your customers you care & provide the latest & fastest service possible.
Features & Benefits
- Customer data entry google/facebook/manual set up cards etc.
- Allow a customer to book a time specific appointment for their service, or request instinct appointment. Paying bills, getting driver licence, passport, new phone service, problem with your account.
- So the customer receives a ticket to their phone that warns them prior to their appointment with a countdown system. Enabling browsing in store or elsewhere so they are aware how much time to go based on algorithm of the current customers.
- Reports for store manager to see how many operators are needed based on live situation.
- Notification to the store manager to be able to monitor waiting times & set targets & alarms
- Live ticketing system to the mobile device.
- Live chat facility to avoid an appointment
- Push notifications for promotions
- Called forward facility advice customer of the operator position & name of the person who will be serving them.
- Allow operator to view customer profile in advance & the reason that they are coming.
- Analytics to help monitor busy periods and better plan
- Analytics to monitor average customer waiting times
- Enable customers to rate experience & specific operator to guide training needs.
- Gain valuable customer feedback.
Free willi using the digital to achieve the physical!